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Some customers have reported receiving text messages with a multi-factor authentication (MFA) code for their AusPassport account that they did not request. 

We are currently investigating this matter. 

If you receive an MFA code you did not request, please delete it immediately and contact us. 

If you get a suspicious email or text message claiming to be from us:

• don’t click on any links or open attachments
• don’t respond to the sender
• do report it
• do delete the message.

Anyone can be a victim of a scam or identity theft. If you think you’ve fallen victim to a scam or your identity has been compromised or misused, it’s important to take steps quickly to limit damage to your identity or assets.

If you’re concerned, you can call IDCARE for advice and support. If you’ve received a scam message or phone call, report it to ScamWatch.

Visit our webpage on protecting against scams and identity theft for more information.

Due to the expected impacts of Tropical Cyclone Alfred, the Brisbane Passport Office will be closed on Thursday 6 March and Friday 7 March. We apologise for any inconvenience. 

If you’re in one of the affected areas, make sure you add your passport to your emergency planning list.  

You can keep your passport dry and safe by putting it in a ziplock bag. Your passport is an important identity document and if it’s damaged it could take a while to get a new one. 

For urgent enquiries, you can contact the Australian Passport Office Contact Centre on 131 232.

Most of us love sharing our holiday snaps on social media. But stop and think before you post - make sure you’re not giving away your personal information. 

Don’t share photos of your passport or boarding pass, for example. These documents have personal information that identity thieves can use to defraud or harm you. 

Your identity is one of your most valuable assets, so make sure you protect it! Find out more about protecting against scams and identity theft on our website.