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Over the holiday period, you can start a passport application online and lodge it at Australia Post. Make sure to check Australia Post’s opening hours.   

Australian Passport Offices (APO), including the APO contact centre, will operate as follows:   

Collecting a passport:    

• If you asked to collect your passport, you can get it from the following locations.    

Notarial services:   

• An appointment to lodge documents for legalisation must be made via the Smartraveller website. Limited notarial services are available between 23 and 31 December. If you require urgent assistance, you can email legalisations.australia@dfat.gov.au.    

On closed days:   

• All APO sites, including the APO contact centre, will be closed.   
• For urgent passport enquiries, emergency consular assistance can be provided by our Consular Emergency Centre (CEC).  

Please note: The CEC is only available for compassionate or compelling reasons, such as the death or serious illness of an immediate family member, or an unexpected need for urgent business travel.

The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting health care service provider, JewishCare. 

JewishCare’s  investigation into the cyber incident has found the personal details of a number of its clients were compromised, potentially including images of up to 1,000 Australian passports.

JewishCare will be contacting impacted individuals directly.

Affected Australian passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial-recognition technology.  

See our page on protecting against scams and identity theft for more advice on how to safeguard your personal information.  

You can also seek help from IDCARE, a not-for-profit organisation that specialises in providing advice and support to Australians on how to respond to identity theft.    

More advice on what you can do to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at:  www.cyber.gov.au.

Have you recently lodged your passport application and are wondering where it’s up to? 

With our status tracker, you can check the progress of your passport application online, right up until its ready to be collected or posted out. 

It also gives you an estimated date for when your passport will be ready to collect or post. 

All passports can be tracked using this tool, including child, priority and fast-track applications, as well as applications lodged overseas.   

You can also check the status of your application by logging into your AusPassport account. Sign in from the apply or renew page and go to the ‘Check your application’s status’ section.

 Check the progress of your application online today!