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We’re now operating in line with the Caretaker Conventions (link is external) pending the outcome of the 2025 federal election. 

During this time, essential passport and notarial services will continue to be delivered as per normal.

Make sure you check our office locations before you visit us. We may have moved since you saw us last.

If you've booked an appointment with us, or arranged to pick up your passport, be sure to check the address on our website first. You don't want to end up on the wrong side of town!

You can find our office locations on our website.

Ex-Tropical Cyclone Alfred has caused widespread damage and flooding in Queensland and New South Wales.

If your passport has been lost or damaged in these events, you may be eligible for a free replacement.

The process is simple. All you need to do is provide information to confirm your identity and that you were in the affected area.

Call us on 131 232 for more information.