Accessibility is important to us. The Australian Passport Office is committed to providing information and services in a non-discriminatory and accessible way, in line with the Disability Discrimination Act 1992(Opens in a new tab/window).
If you can’t lodge your passport application in person because you’re physically unable to do so:
- contact us if you're in Australia
- contact your nearest Australian embassy or consulate(Opens in a new tab/window) if you're overseas.
If you can't sign your passport application form because you're physically or mentally unable to do so, leave the signature box blank. Your application will need to include either:
- a letter from a medical practitioner that says why you can't sign
- a B11 form signed by a person assisting you to apply for a passport, which says why you can't sign.
Interpreting
If you don't speak English, you can bring someone with you to help lodge your passport application and interpret for you. This could be a family member or a friend.
We can also arrange an interpreter to help you lodge your application through the Translating and Interpreting Service (TIS National)(Opens in a new tab/window). This is a free service by phone.
To book an interpreter, call TIS National on 131 450.
You need to book an interpreter well in advance. This is to make sure the right, qualified interpreter can meet your needs.
You can also contact us with the help of a phone interpreter.
Call TIS National and tell the person:
- what language you speak
- the name and phone number of the person you want to talk to.
TIS National(Opens in a new tab/window) will arrange an interpreter who speaks your language and transfer your call to us at no cost to you.
Translating
The Australian Government provides a document translation service(Opens in a new tab/window) for Australian citizens and migrants settling permanently in Australia.
Please note that translated passport application forms are not available. All applications must be completed in English.
For more information, see Interpreting and translation.
National Relay Service (NRS)
If you're d/Deaf, hard of hearing, or have a speech or communication difficulty, you can contact us through the NRS:
- Contact the NRS call numbers and links(Opens in a new tab/window).
- Give them our phone number: 131 232.
NRS has specially trained staff who help with every call. They can:
- change voice to text or text to voice
- change Auslan to English or English to Auslan
- stay on the line throughout the call to help you, without getting in the way or changing what's said.
For more information, visit the National Relay Service(Opens in a new tab/window).
Wheelchair access
All our state and territory passport offices have wheelchair access.
We value your feedback
If you find any accessibility or usability issues while using our website, please let us know.
We work hard to improve our service to you, and we welcome any suggestions on how we can make it even better.
You can submit your feedback by using our feedback form(Opens in a new tab/window) or contacting us.
You can also write to us at:
Communications Unit
Australian Passport Office
Department of Foreign Affairs and Trade
R G Casey Building
John McEwen Crescent
Barton ACT 0221 Australia