Some customers may experience issues accessing the Online Passport Application Service (AusPassport). If you encounter any problems, please try again later or contact us for help. We are investigating this matter and apologise for any inconvenience.
Make sure you check our office locations before you visit us. We may have moved since you saw us last.
If you've booked an appointment with us, or arranged to pick up your passport, be sure to check the address on our website first. You don't want to end up on the wrong side of town!
You can find our office locations on our website.
Ex-Tropical Cyclone Alfred has caused widespread damage and flooding in Queensland and New South Wales.
If your passport has been lost or damaged in these events, you may be eligible for a free replacement.
The process is simple. All you need to do is provide information to confirm your identity and that you were in the affected area.
Call us on 131 232 for more information.
Some customers have reported receiving text messages with a multi-factor authentication (MFA) code for their AusPassport account that they did not request.
We have investigated this matter and can confirm it was due to a technical issue. These messages are not suspicious.
If you receive a text message with an MFA code you did not request, please ignore it.
It is nonetheless important to always exercise caution with these types of messages. If you get a suspicious email or text message claiming to be from us:
Anyone can be a victim of a scam or identity theft. If you think you’ve fallen victim to a scam or your identity has been compromised or misused, it’s important to take steps quickly to limit damage to your identity or assets.
If you’re concerned, you can call IDCARE for advice and support. If you’ve received a scam message or phone call, report it to ScamWatch.
Visit our webpage on protecting against scams and identity theft for more information.
Following its temporary closure late last week due to ex-Tropical Cyclone Alfred, Brisbane Passport Office has reopened today (Monday 10 March).
With the Bureau of Meteorology forecasting continuing rain and minor flooding in the Brisbane metropolitan area on Monday, we advise you to take care on the roads and only visit our Brisbane office if you have an urgent need to do so.
If you have an urgent enquiry, you can also phone us on 131 232.
Most of us love sharing our holiday snaps on social media. But stop and think before you post - make sure you’re not giving away your personal information.
Don’t share photos of your passport or boarding pass, for example. These documents have personal information that identity thieves can use to defraud or harm you.
Your identity is one of your most valuable assets, so make sure you protect it! Find out more about protecting against scams and identity theft on our website.
