Some customers may experience issues accessing the Online Passport Application Service (AusPassport). If you encounter any problems, please try again later or contact us for help. We are investigating this matter and apologise for any inconvenience.
There is scheduled system maintenance on the Online Passport Application Service (AusPassport) from 6:00am AEST – 7:00am AEST Monday 14 April 2025. You won't be able to use the system or check the progress of your passport application in the Status Tracker during this time. We apologise for any inconvenience.