AusPassport account

You’ll need to create an AusPassport account before you begin your online application.

Create an AusPassport account

confirm you’re 18 years or over
accept the terms and conditions
provide personal details
provide an email address
choose a password
set up multi-factor authentication.

Verifying your email address

If you don’t verify your email address before midnight the day after creating your account, it will be deleted and you’ll need to start again.

Setting a password

Your password must have at least 14 characters and include three of the following:

lowercase letter (a-z)
uppercase letter (A-Z)
number (0-9)
special characters (#?!@$%^&*->./\`~{}[])

Your password can’t start with a hash (#) or have spaces.

Resetting your password

To reset your password, follow these steps:

Select 'Reset your password' from the AusPassport home page.
Enter your AusPassport login email address.
Enter the code we send to your email address.
Choose where we should send a verification code.
Enter the code.
Choose a new password.

Use of your AusPassport account

Your account can be used to:

prepare your passport application
monitor the progress of your passport application
update your account details
change your password.

If you think your account has been compromised, call us immediately on 131 232.

Locked out of your AusPassport account?

If you enter the wrong email address or password 3 times in a row, your account will be temporarily locked for 5 minutes.

Changing your password

To change your password, select 'Change password' from the 'My passport applications' page.

Forgotten your password?

Select 'Reset your password' from the AusPassport home page.
Enter your AusPassport login email address.
Enter the code we send to your email address.
Choose where we should send a verification code.
Enter the code.
Choose a new password.

Delete your AusPassport account

To delete your account, call us on 131 232.

Report a security breach of your AusPassport account

If you think your account has been compromised, reset your password and call us on 131 232. For example, if your AusPassport login email and password have been accessed by another person without your permission.

You may be required to provide us with information on:

when you believe your account was compromised and how
when you last signed in
whether you’ve shared your AusPassport login email address or password with someone else.

We’ll send you an email if your password has been changed.

See also: Quick guide - Online application for information on: starting or resuming a passport application; updating your account details and application; deleting an incomplete application; printing and saving an application checklist; and monitoring the progress of your application.