Some customers may experience issues accessing the Online Passport Application Service (AusPassport). If you encounter any problems, please try again later or contact us for help. We are investigating this matter and apologise for any inconvenience.
There is scheduled system maintenance from 5:00am – 8:00am AEDT Monday 31 March 2025. You won’t be able to validate identity documents as part of a passport application in AusPassport during this time. We apologise for any inconvenience.