If you think you may be affected by the recent Optus data breach contact Optus Customer service on 133 937. Optus Media Centre | Optus (link is external)
You should also:
- Secure your devices and monitor your devices and accounts for unusual activity.
- Change your online account passwords and enable multi‑factor authentication for banking.
- If you need assistance with taking these steps, please visit cyber.gov.au (link is external).
Be alert for scams referencing the Optus data breach. Learn how to protect yourself from scams by visiting www.scamwatch.gov.au.
If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE (link is external) on 1800 595 160.
If your identity has been stolen, you can apply for a Commonwealth Victims' Certificate (link is external)
The following websites can help you protect yourself and stay informed:
- Identity theft | Moneysmart (link is external)
- Identity fraud | OAIC (link is external)
- Australian Cyber Security Centre Homepage | ACSC (link is external)
Complaints
If you wish to make a privacy complaint, If you have been affected by the data breach and wish to make a privacy complaint, you can raise this with Optus (link is external).
If you are unable to resolve your complaint with Optus, you may wish to lodge a complaint with the Telecommunications Industry Ombudsman (link is external). If you are unsatisfied with the outcome, you can lodge a privacy complaint with the Office of the Australian Information Commissioner (link is external).