As part of our commitment to protect your personal information, we require multi-factor authentication on all AusPassport accounts. Each time you sign into AusPassport, you’ll enter your password and a unique code we send to your mobile or email address to confirm it’s you.
You set up this extra layer of security when you first open an AusPassport account. If you already have an AusPassport account, you’ll be asked to set it up when you next visit AusPassport. If you don’t want to set up multi-factor authentication on your AusPassport account, you’ll need to use a paper application form.
Setting up multi-factor authentication
New accounts
If you’re creating an AusPassport account for the first time, you’ll set up multi-factor authentication as part of the process.
You’ll nominate an email address to be your AusPassport login email and receive a code to verify it before you choose a password.
We recommend setting up a mobile number and a second email address for multi-factor authentication. You cannot add these afterwards. If you’re overseas, you should add a second email address in case you cannot receive SMS in the country you’re in.
Existing accounts
If you already have an AusPassport account, you’ll need to follow these steps to set up multi‑factor authentication.
- The next time you visit AusPassport, select ‘Create an account’.
- Use the same email address you use to sign into AusPassport.
- This will make sure you can see your account information, including any passport applications in progress.
- Follow the steps to set up multi-factor authentication.
If you’re overseas, you should add a second email address in case you cannot receive SMS in the country you’re in.
Help setting up multi-factor authentication
Changing your AusPassport account details
If you want to update your mobile number or delete your account, call us on 131 232. If you’re overseas, contact your local Australian diplomatic or consular mission.
You cannot change your AusPassport login email address after you create an account. You will need to create a new account with a new email address.
Requesting and receiving codes
Multi-factor verification codes are only active for 3 minutes. After that, it will expire and you will need to request a new code.
If you didn’t receive a code, you can request a new one. If you continue to have problems, call us on 131 232. If you’re overseas, please contact your local Australian diplomatic or consular mission.
If you receive a code you didn’t request, ignore it. If you think your AusPassport account has been compromised, call us on 131 232. If you’re overseas, contact your local Australian diplomatic or consular mission.
We’ll never send you an email, SMS, or direct message on social media asking for your AusPassport email address and password.