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Frequently asked questions (FAQs)

… How much does a passport cost? How long does it take to get a passport? I … urgently. What can I do? How can I track the progress of my passport? How should I prepare for overseas travel? … of the application. Some applications – for example, adult renewals – can be processed quickly. Others, such as …

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Replacement passport

… What’s a replacement passport? Who can get a replacement passport? What does a … What’s the difference between passport ‘replacement’ and ‘renewal’? Which should I choose? How do I apply for a … a replacement passport is valid only until the expiry date of the passport it replaces. Example: On 1 March 2016, we …

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Lost and stolen passports

… My passport has been lost or stolen. What do I do? I found my … has penalties for people who don’t report the loss or theft of their passport as soon as possible. It’s also a criminal … details of the loss or theft. You won’t be eligible for renewal . If you're overseas and need a new passport

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Passport renewal

… Adults (18 years and over) Adults (18 years and over) For a renewal, you will need a passport that meets all the following: was issued when you … at least two years' validity has your current name, date of birth, place of birth and gender has not been reported …

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How to get an adult passport

… Our 4 step guide Step 1: Gather original documents and two passport photos Step 2: Ask someone to be your referee or … and two passport photos Unless you qualify for a passport renewal , you will need: Evidence that you’re an Australian citizen A document that confirms your place of birth and gender Identity documents showing your photo, …

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How to get a passport when overseas

… Our 4 Step guide Step 1: Gather original documents and two passport photos Step 2: Ask someone to be a guarantor Step … photos For an adult, unless you qualify for a passport renewal , you will need: Your full birth certificate … current residential address Documents that prove any change of name or change of gender  (if applicable) All …

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Sex and gender diverse passport applicants

… The Australian Passport Office complies with the  Australian Government … previous Australian passport, you won't be eligible for renewal . You may, however, be eligible for a free …

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Client Service Charter

… Our Client Service Charter sets out the standard of service you can expect from the Australian Passport Office of the Department of Foreign Affairs and … Australian passport applications, including passport renewals receives Australian travel document applications …

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When will I be able to renew my passport online through myGov?

… reporting Australians will soon be able to lodge their passport applications online with myGov. The myGov user … Audit report highlighted using myGov for a broader range of online services, including processing Australian passport … approach and timeframe for a future move to online passport renewals hasn’t been determined yet. There is currently no …

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Contact us

… can phone us on 131 232 at the following times for the cost of a local call: Monday to Friday: 8.00 am to 5.00 pm (for … centre can arrange an appointment for you to lodge your passport or renewal application at an Australian passport office if: you …

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