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Client Service Charter
… call centre. The charter explains how you can get more information if you need it and what you can do if our service … applications collects passport fees distributes application forms for Australian travel documents delivers Australian … by trained, experienced staff who will provide accurate information politely, clearly and quickly. You can contact …
Last updated: Read more about Client Service CharterChild alert requests
… a child passport alert? The steps are: read all the information on this page about what a child passport alert can and cannot do obtain a Child Alert Request form from a passport office , your nearest Australian … consular mission or by calling us on 131 232 complete the form and sign it attach a statement to explain why you’re …
Last updated: Read more about Child alert requestsLatitude Financial Services breach - Frequently Asked Questions
… all compromised Australian passports from being used as a form of identity through the Document Verification Service … data breach from serious misuse of their identity information. Impacted customers should consider using … has been blocked through the DVS, can I still use it as a form of identity in Australia? Your passport is still a …
Last updated: Read more about Latitude Financial Services breach - Frequently Asked QuestionsFrequently asked questions (FAQs)
… on the date you lodge your passport application. For more information about the current passport fees, visit the fees … for one of our faster processing services. For more information, see urgent applications page. How can I track … agent. You can visit the Smartraveller website for more information about getting a visa and for the entry and exit …
Last updated: Read more about Frequently asked questions (FAQs)Optus breach – what we’re doing to protect your identity
… (DVS). This will safeguard customers' personal identity information online. Government departments, and financial … to temporarily share approved government identifier information with regulated financial service entities. Once a … institution or establishment as proof of identity. More information: Contact Optus customer service directly on 133 …
Last updated: Read more about Optus breach – what we’re doing to protect your identityAccessibility
… , Australian Government agencies are required to ensure information and services are provided in a non-discriminatory, … Australia. Please note that translated passport application forms are not available. All applications must be completed in English. See more information on services offered through the Translating and …
Last updated: Read more about AccessibilityParental responsibility
… to show us documents that link the parents’ current and former names. What if there are court orders? An Australian … court orders about your child. You also have to complete a form to declare that there are no other orders you haven’t … this situation, you don’t need to complete a B7, B8 or B9 form. Use a for other kinds of court orders. In this …
Last updated: Read more about Parental responsibilityInter-country adoption
… documentary evidence of the adoption. This could be in the form of an adoption compliance certificate, an adoption … central authority or the foreign adoption agency, or an Information Letter on the relevant Australian state or … you can apply for an emergency passport . Further information For more information, contact us on 131 232, or …
Last updated: Read more about Inter-country adoptionNon-citizen travel documents
… apply for a CTD or COI? The only way to get an application form is to call us on 131 232. Select option zero (0) to be connected with an operator. When you’ve filled in the form and have all the documents we require, you’ll need to … can update your visa with your new travel document it can inform you about the travel conditions of your visa and …
Last updated: Read more about Non-citizen travel documentsOptimum Allied Health data breach
… the cyber incident has found evidence that some personal information was compromised. This includes a small number of … OAH has advised you that your foreign passport information was compromised, you should contact the government … sophisticated facial recognition technology. Further information on how your passport may be affected can be found …
Last updated: Read more about Optimum Allied Health data breach