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Don't be left with identity theft!

… as passports. For example, they can use your passport information to gain access to your bank accounts, or to apply … house keys to a stranger, don’t hand over your personal information. For more information, see protecting against scams and identity theft . …

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Smartraveller: your first destination

… advice on over 175 destinations, Smartraveller has the information Australians need to plan their overseas trip and make informed choices throughout their journey. Even if you’ve … it’s important to stay up to date with the latest information. Travel and cultural advice is also  available in …

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AusPassport login details found on the ‘Dark Web’

… takes the protection of its customers’ personal information very seriously and has taken action to initiate a … Australian passport using an impacted customer’s personal information. DFAT uses robust controls that protect customers … technology. Advice on safeguarding your personal information can be found on the APO’s webpage on protecting …

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Damaged passports

… . If you can’t go online, ask for a paper application form at a participating Australia Post outlet or Australian … diplomatic or consular mission overseas. complete a ‘ B11’ form that tells us when, where and how the damage happened … details from the photo page. Border authorities read this information electronically at passport control. It's unusual …

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Contact us

… to collect your passport. Feedback If you require information about an existing passport or passport … 131 232 for advice. Due to Australian privacy laws this information cannot be provided via an email request. If … mission . To comment on our services, use our feedback form . The inclusion of your telephone number may allow for …

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Refunds

… Fast Track (5-day processing) after we receive all the information requested to satisfy us of your identity and … claim.  Please also include a completed Passport refund EFT form (PDF 65.04 KB) If your application is successful, we …

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Replacement passport

… If that’s not for you, just ask for a blank application form at a participating Australia Post outlet or by … diplomatic or consular mission . You need the same form as for first-time passport applicants. If the … an Australian diplomatic or consular mission for a blank form. If you need to pay a fee for your replacement …

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Foreign documents

… a child passport applicant that’s only available in digital format (i.e. the issuing authority doesn’t provide a hard … country issued the document. Legalisation is always performed by the government of the country that issued the … diplomatic mission or consulate in Australia . This information is only about foreign documents that need to be …

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Incomplete consent

… circumstances? In addition to the passport application form, you must also complete: a    if the child’s birth … just the most recent order). Unless you’re completing a B10 form, you need to accompany the court orders with a    to … a non‑consenting person or other persons for further information. What if there are pending legal proceedings? If …

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Multi-factor authentication

… As part of our commitment to protect your personal information, we've introduced multi-factor authentication on … of multi-factor authentication.  You can find more information on our multi-factor authentication page.  … …

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