02 January 2019
If your passport has been lost or damaged in bushfires, you may be eligible for a free replacement. Call us on 131 232 for more information.
Some customers may experience issues accessing the Online Passport Application Service (AusPassport). If you encounter any problems, please try again later or contact us for help. We are investigating this matter and apologise for any inconvenience.
There is scheduled system maintenance on the Online Passport Application Service (AusPassport) from 6:00am AEST – 7:00am AEST Tuesday 29 April 2025. You won't be able to use the system or check the progress of your passport application in the Status Tracker during this time. We apologise for any inconvenience.