Recent data breaches are a timely reminder to protect yourself from misuse of your personal data and scams.
So, when someone calls you saying they’re from the Australian Passport Office (APO), how do you know it’s us?
APO staff will only contact you to help us process a passport application for you or your child.
What to expect when we call
When we call you, we’ll call from a landline. The officer will provide their first name, and where they’re from.
They’ll ask you for some information to confirm they’re talking to the right person.
If you’re not sure if it’s really us, you can call us back on 131 232 to check.
If it was us, the officer will confirm the call is legitimate and help you with your application.
Other ways we may contact you
We also send important information via emails, text messages and letters. Our messages may include:
- requests and reminders to attend appointments
- notification of a Registered Post tracking number to let you know your passport is on its way
- passport renewal reminders.
How to protect against scams
Scams can look genuine, and it can be difficult to tell when something is fake. If you’re concerned, the IDCARE website has advice and support.
If you’ve received a scam message or phone call, report it to Scam Watch.
Read more about scams and identity on our website.