Customers are currently unable to track the delivery of their passport.
We’re working to fix this issue as soon as possible and apologise for any inconvenience caused.
This issue doesn’t impact the delivery of passports, only the tracking service.
You’ll still receive an email from us confirming your passport is being delivered by Australia Post, via registered mail. If you haven’t included an email address in your application, you’ll be sent an SMS message instead.
While delivery times vary, typically it takes between 2-6 business days for your passport to arrive. For more information, go to Australia Post’s website.
You’ll be asked to sign for your passport on delivery. If you’re not home, a card will be left with instructions on where to collect your passport, usually the nearest Australia Post outlet.
If you’ve received a message that your passport is being delivered, but you’re concerned that it won’t arrive in time for you to travel, please call us on 131 232.