Some customers have reported receiving text messages with a multi-factor authentication (MFA) code for their AusPassport account that they did not request.
We have investigated this matter and can confirm it was due to a technical issue. These messages are not suspicious.
If you receive a text message with an MFA code you did not request, please ignore it.
It is nonetheless important to always exercise caution with these types of messages. If you get a suspicious email or text message claiming to be from us:
- don’t click on any links or open attachments
- don’t respond to the sender
- do report it
- do delete the message.
Anyone can be a victim of a scam or identity theft. If you think you’ve fallen victim to a scam or your identity has been compromised or misused, it’s important to take steps quickly to limit damage to your identity or assets.
If you’re concerned, you can call IDCARE for advice and support. If you’ve received a scam message or phone call, report it to ScamWatch.
Visit our webpage on protecting against scams and identity theft for more information.