Bushfires, storms and floods across Australia can have a significant wellbeing and financial impact on the people affected.
If your passport is lost, damaged or destroyed due to a natural disaster, you may be eligible for a free replacement.
Call us on 131 232 for more information.
The holiday season is fast approaching. Get ahead of the curve and check your passport now. If you’re planning to travel, make sure your passport:
won’t expire until at least 6 months after your trip ends
is free of damage like rips, marks, stains or missing pages
has at least 2 blank visa pages.
If you need to renew or apply for a passport, don’t leave it too late. Make sure you allow enough time to get it before you travel.
You can find our passport processing timeframes and start your application online.
The Department of Foreign Affairs and Trade is aware of a cyber incident affecting some staff and clients of Optimum Allied Health (OAH).
Investigation into the cyber incident has found evidence that some personal information was compromised. This includes a small number of Australian passports.
OAH is contacting impacted customers directly and continues to investigate the matter to determine the full extent of the cyber-attack.
Foreign passports were also compromised through this cyberattack. If OAH has advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do.
Affected passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial recognition technology. Further information on how your passport may be affected can be found on the APO website.
Protecting against scams and identity theft provides advice on safeguarding your personal information.
Customers can also seek help from IDCare, a not-for-profit organisation that specialises in providing advice and support to the Australian community in responding to identity theft.
Advice on how to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at: www.cyber.gov.au.
There’s a reason why no one uses their passport photo for their social media profile pic.
No smiling, no flattering angles, no soft lighting and no filters make it hard for anyone to look good.
But don’t be tempted to touch it up with a bit of photoshopping magic. We don’t accept photos that have been digitally altered.
You should make sure your passport photo has:
If your photo doesn’t meet our requirements, we’ll ask you for another photo and your application will take longer.
The easiest way to get your passport photo taken is to use a professional passport photo provider.
For more information, see our photo requirements page.
It's that time of year again! Spring has sprung and the summer holiday season isn’t far away.
Before you book that long-awaited holiday, there are a few things you should do first.
If you don’t have a passport, please apply now before you book your travel.
You should allow at least 6 weeks to get your new passport.
If you already have a passport, you should make sure:
If you need to renew your passport or apply for one, make sure you don’t leave it too late.
While we process most passport applications in well under 6 weeks, some do take longer.
You can find more information about applying for a passport online.
