News

As announced in the Federal Budget last night (14 May), eligible Australian-based customers will have access to a new expedited passport service called ‘Fast Track (5-day processing)’ from 1 July 2024. 

The service will guarantee your passport application is processed within 5 business days of a complete passport application being received by us. It will cost an extra $100 on top of the regular passport application fee.  

This service will be offered alongside our existing ‘Priority (2-day processing)’ service, which guarantees passport processing within 2 business days.  

People should continue to allow at least 6 weeks to get their passport. If you need a passport quicker, you will have more options for expedited service from 1 July 2024.  

Give yourself plenty of time if you need to apply for a child passport and don’t have one of the following:

• the consent of each person who has parental responsibility for the child
• an Australian court order that permits the child to have a travel document, travel internationally, or live or spend time with a person outside Australia.

You can still lodge an application if you don’t have full consent or a relevant court order. Your application will take longer to assess as we need to decide whether you meet our special circumstances.

Find out more about applying with incomplete consent on our website.

Your passport is a valuable document. Make sure you keep it safe and secure. You should:

• know where it is at all times
• keep it dry
• don't alter it in any way
• only give your passport information to trusted organisations with a legitimate need for it.

Your passport has key personal information that makes it a target for identity thieves. Find out more about protecting against scams and identity theft on our website.

If you're planning an overseas trip, there's a couple of things you should do first:

• check your passport
• visit the Smartraveller website.

Before you book travel, make sure your passport is travel ready - in good condition, won't expire soon and has at least 4 blank visa pages.

With travel and cultural advice on over 175 destinations, Smartraveller has all the information you need to plan your trip. Go to smartraveller.gov.au to find the latest information and subscribe for updates.

Due to flooding and severe weather, there are rail disruptions impacting passport deliveries to and from Western Australia. There is an estimated delay of 1-2 business days for most deliveries. 

You can get the latest delivery service updates on the Australia Post website. For tracking updates, visit auspost.com.au/track.

Western Australian residents who have had the delivery of their new passport delayed due to the rail disruptions, and have an urgent need to travel, should contact us on 131 232.