News

Western Sydney University data breach

The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting Western Sydney University.  

The University’s investigation into the cyber incident has found the personal details of a number of their former and current students and staff were compromised, including Australian passport numbers and copies of Australian and foreign passports.     

The University is contacting impacted individuals directly and continues to investigate the matter to determine the full extent of the cyber-attack.     

Affected Australian passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial-recognition technology.   

See our page on protecting against scams and identity theft for more advice on how to safeguard your personal information.   

You can also seek help from IDCARE, a not-for-profit organisation that specialises in providing advice and support to Australians on how to respond to identity theft.      

More advice on what you can do to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at: www.cyber.gov.au.   

If you’re a foreign passport holder whose personal details have been compromised, you should contact the government that issued your passport for further advice what to do.  Please refer to DFAT’s list of foreign government representatives based in Australia.   

Article Date:
02 October 2024

Beware of travel visa scams!

We’ve seen an increase in the number of visa related scams reported to us.

These scams use fraudulent websites to steal your money and get your identity documents.

There are also companies that will process your visa or visa waiver application, for a higher fee than if you were to use the official government channels.

To avoid these websites, make sure you visit Smartraveller to get all the latest visa information for your destination. 

For more information on travel visa scams and what to do if you think you’ve been scammed, visit IDCare.

Article Date:
02 October 2024

New passport application status tracker

We've introduced a new passport application status tracker!

The status tracker lets you check the progress of your passport application online, including an estimated date for when your passport will be ready to collect or post.

All passports can now be tracked, including child, priority and fast-track applications, as well as those lodged overseas.

You can use the status tracker once you've lodged your passport application. You will need your application number (e.g. AB123456A). If you don't have your application number, see where do I find my application number?

You can also sign into your AusPassport account to check the status of your application. You can access your AusPassport account from the apply or renew page.

This new service is one of several exciting changes to modernise Australia's passport service. Stay tuned! 

Article Date:
16 September 2024

Time for a check-up!

It’s a good idea to check your passport if you’re planning to travel soon.

You’d be surprised how many people grab their passport just before heading to the airport, only to realise it’s damaged or expired, or they can’t find it.

Avoid a last-minute nasty surprise and check your passport today. Make sure it’s:

  • free from damage
  • has at least 2 blank pages
  • not expiring soon^

^Some countries require you to have at least 6 months left on your passport from your trip’s end date. Visit the Smartraveller website for the entry requirements of the countries you plan to visit.

Need to apply or renew? - you can start online:

Apply or renew | Australian Passport Office (passports.gov.au)

 

Article Date:
09 September 2024

We're aware of a scam targeting our customers

We're aware of fake email messages impersonating the Australian Passport Office. These fraudulent emails contain malicious links and QR codes to try to get your personal information.

If you get a suspicious email or text message claiming to be from us:

  • don’t click on any links or open attachments
  • don’t respond to the sender
  • do report it
  • do delete the message.

For more information, visit our protecting against scams and identity theft page.

If you’ve received a suspicious or unexpected message claiming to be from the Australian Passport Office, you can report it to ScamWatch. You can also report it to passports.fraud@dfat.gov.au

Article Date:
06 September 2024